Q: What is consignment? Why should I consign?
A: Everyone has items in their closet that just aren’t appropriate for thrift donation. Bring those goods to us and make a little money for yourself. Consignment is resale. Your items are yours until they sell. When they do you get 40% of the final sale price. (Luxury items can net even more!) Every handbag and luxury item is carefully screened and authenticated before going to the sales floor. Contact us for authentication information.
Q: Why shop consignment?
A: Consignment shopping is savvy. You’re shopping brands that you might not normally find locally here in St. John’s. As well, you’re getting new or very gently loved designer and better brand clothing at fraction of the original retail price. Our goal at FOUND is to help women build vibrant wardrobes with a smaller carbon footprint.
Q: Why not sell online?
A: Facebook selling groups and Kijiji are great but do you want a stranger coming to your house? Been stood up by a potential buyer? Bringing your items to FOUND and let us handle it for you. So. Much. Easier.
Q: Appointments needed at Found?
A: No appointment required if you have 20 or fewer items to show us. We will inspect your items while you wait (and shop!) and give back to you any “no thank you’s”. We will have your items into our system and on the floor within 24 hours. Consigning at Found is convenient and easy. More than 20 items? Call, message on Facebook or email the shop to give us a heads up. 752-1122 or firstname.lastname@example.org
Q: How do you price items? What about luxury goods?
A: Found’s owner has almost 15 years of experience in resale, and Found’s staff is trained to know what is in demand and precisely how to price it. We are constantly researching prices and normally price your items 1/3 to 1/2 of original retail depending on demand, condition, and brand.
Luxury items are priced according to international market resale values. We authenticate all luxury brands and pieces before being offered for sale. Found takes authentication very seriously. “Fakes are a felony” (and they’re tacky!) Please contact us first if you have questions about the authenticity of an item you’re considering for consignment. Consignment percentage for luxury pieces are on a sliding scale based on price, brand and condition.
Q: Why were some of my items declined?
A: Generally we will say “no thank you” to certain items if they are brands that aren’t selling for us. Please understand that if we decline an item it is a business decision not a personal one. We will decline items that need cleaning or are damaged. Sometimes we miss spots, damages or flaws and will note them on your account for you to pick up or opt to have the items disposed/donated if appropriate.
Q: When do I get paid?
A: When your item sells. Please call, message on Facebook or email ahead and we’ll have a check ready for you. Please allow 24 hours. Alternatively you can use your account balance for purchases at FOUND. Consignors have access to Found’s inventory system to check their accounts and can see their sales in real time. If it sells in one day you can have your cheque the same day! Pretty cool.
Q: If my items don’t sell can I get them back?
A: Ask yourself first: “Do I really want them back?” The majority of consignors at Found opt for donation to Marguerite’s Place and they are so very appreciated. Luxury and high-ticket items will never be donated without your permission. However you can request to pick up unsold clothing or shoe items during the final week of the consignment period. They must be picked up by day 67. Call or email us before your 60-day consignment period is over and we’ll get them ready for you. We send all donation items to Marguerite’s Place. http://www.margueritesplace.ca/contact/
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